Help! I Have Negative Reviews!Consumers are reading the reviews. And they are making decisions based on those reviews. Negative reviews about your shop may result in customers choosing to shop somewhere else. Most dealers I talk to feel completely helpless about these reviews and don't know how to react.
Worse, many dealers are in a state of denial about negative reviews. "My competitors must have posted those." "An disgruntled ex-employee, ex-girlfriend, ex-wife did it." Sometimes this might be the case, but how many of those reviews are fake??
I also hear this: "Yelp hides my good reviews, but puts up the bad one. And then they call and try to get me to pay good money to advertise. When I say no, my good reviews disappear."
There are companies out there who specialize in reputation management. But they cost you money. On Oct 25 at 4:00 Eastern I will have a live webinar on this very subject that will give you all the tools you need to: